Office Administration is a Business Education subject concerned with the study of administrative principles, policies and procedures governing the office environment. Modern offices have become automated and the responsibilities of office personnel today bear little resemblance to what they were a generation ago.  As such, the name of the Office Procedures syllabus has been changed to Office Administration and the content and teaching strategies have been upgraded to reflect modern trends in the office.

This Office administration syllabus is designed to provide students with the knowledge and the technical and inter-personal skills to function effectively within a modern office environment.  The syllabus aims to provide students with opportunities for immediate access to entry-level positions as clerical assistants, receptionists, record management clerks, accounting clerks and factory and dispatch clerks.

The syllabus adopts a practical approach, aimed at equipping students with the technical and professional skills to perform effectively and for mobility as administrative support personnel within an organisation.

Further, the syllabus seeks to nurture and improve students’ social and personal management skills that will foster the development of a positive work ethic.  In addition, the syllabus provides the foundation for students desirous of furthering their education in any field related to business.

The syllabus aims to:

• develop awareness of the principles, policies and procedures involved in office administration;
• develop technical, human, planning, organising, problem-solving and management skills necessary for functioning in a modern office;
• provide students with the capability to adapt to changes in a dynamic business environment;
• lay the foundation for career development and further studies in the business field;
• help student appreciate the wide range of attitudes, attributes and behaviours necessary for success and advancement in the world of work.

The syllabus is arranged in twelve modules, sub-divided into specific objectives and corresponding content.

• Office Orientation
• Communication
• Records and Information management
• reception and Hospitality
• Meetings
• Travel Arrangements
• Human Resources
• The Accounts office
• Purchasing and Stock Control
• Sales and Marketing
• The Factory, Dispatch and Transport offices
• Recruitment and Orientation